Cigarettes and CIGAR Sold through BACOBURI channels, quality is guaranteed according to the production standards from the manufacturer within the period. 7 days From the date of delivery to the customer
The warranty covers problems resulting from manufacturing or packaging defects.
Comprehensive defects
Guaranteed in case the product is damaged from the manufacturing process, such as cigars or cigarettes that leak, damaged packaging, or cigars with an unusual smell.
Customers must report defects within 7 days of receiving the product, with proof of purchase (receipt, delivery note, or photo of the product).
Exceptions to the warranty
The warranty does not cover cases caused by:
Damage caused by improper use or improper storage
Opening the package and not using it, or storing it in a place with high temperature or high humidity.
Storage of goods beyond the appropriate period or expiration of the product
Loss or change in appearance from normal use
ข้อจำกัดทางกฎหมาย
การจำหน่าย Cigarettes and CIGAR เป็นผลิตภัณฑ์ที่ควบคุมโดยกฎหมายท้องถิ่นและสากล ลูกค้าต้องมีอายุไม่ต่ำกว่า 20 ปี (หรืออายุที่กำหนดตามกฎหมายของแต่ละประเทศ)
Request for Warranty
If the product is confirmed to have a manufacturing defect, customers can contact customer service via various channels such as email or online chat, and must attach proof of purchase and photos of the defective product.
The customer must return the product to us for inspection and keep the receipt or proof of purchase.
Product exchange or return
Cigarettes and CIGAR Cannot be returned or exchanged if no defects are found resulting from the manufacturing process.
If there is a manufacturing problem with a cigarette or cigar product, we will consider replacing the product or offer other options such as a refund. The refund must be requested within the time period. 7 days From the date of receipt of the product
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